- Customer Service
- Payment Options
- Order Status/Order History
- Ordering
- Shipping, Returns & Exchanges
- Sizing Information
- Privacy & Security
Customer Service
Email us anytime at service@auditionsshoes.comCall one of our friendly customer service representatives toll-free: 1-800-462-7739
Mail: Auditions
1251 1st Avenue, Suite 115
Chippewa Falls, WI 54774
Fax: 1-800-446-2329
Payment Options
Auditions also accepts Visa, MasterCard, American Express and Discover. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our Web site.
Bill Me Later® is the quick, easy, secure way to buy online without using your credit card. Simply select this option at checkout, answer 2 quick questions, and accept the terms. Approval only takes seconds, then you'll receive a bill in the mail. It's that easy! You can choose to pay in full or over time. Subject to credit approval. Learn More
Order Status/Order History
- When can I expect my order to arrive?
- Most orders ship within 24 hours of receiving them. Orders placed on a Friday, Saturday or Sunday will not be processed until the following Monday. Holiday orders may take extra time. Standard shipping time is 7-10 business days from receipt of your order. Items shipped Priority should reach you within 3-4 business days upon receipt of your order. Items shipped Express should reach you within 2 business days upon receipt of your order.
- When will I receive any order confirmation
- An e-mail notification is sent when all orders are shipped. This e-mail notification contains a tracking link. If you have not provided us with your e-mail address, you may call one of our customer service representatives toll-free at 1-800-462-7739. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at service@auditionsshoes.com.
- How do I check the status of my order
- You may check online by clicking the "Order Status" link at the top of any page on Auditionsshoes.com. An e-mail notification is sent when all orders are shipped. This e-mail notification contains a tracking link. If you have not provided us with your e-mail address, you may call one of our customer service representatives toll-free at 1-800-462-7739. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at service@auditionsshoes.com.
Ordering
- To order online, simply add your favorite items to your shopping bag and click "checkout"
- To order by phone, simply jot down your favorite item numbers and call one of our friendly customer service representatives at 1-800-462-7739
- You can also fax your order to 1-800-446-2329 or mail your order to us:
Auditions
1251 1st Avenue, Suite 115
Chippewa Falls, WI 54774
Shipping, Returns & Exchanges
- How long will it take to receive my order?
- Most orders ship within 24 hours of receiving them. Orders placed on a Friday, Saturday or Sunday will not be processed until the following Monday. Holiday orders may take extra time. Standard shipping time is 7-10 business days from receipt of your order. Items shipped Priority should reach you within 3-4 business days upon receipt of your order. Items shipped Express should reach you within 2 business days upon receipt of your order.
- What shipping methods are available?
- Standard
In-stock items normally leave our warehouse within 24 hours of receiving your order and are shipped via Parcel Post (Post Office). Depending upon where you live, your package should arrive in 7-10 business days.
Merchandise Total Is: Please Add: $0.00 - $25.00 $6.99 $25.01 - $50.00 $8.99 $50.01 - $75.00 $10.99 $75.01 - $100.00 $12.99 $100.01 - $150.00 $13.99 $150.01 - $200.00 $14.99 $200.01 + $15.99
Priority
In-stock item(s) will be delivered within 3-4 business days after we receive your order, depending upon where you live. We will ship one item for $8.95 (AK, HI & all U.S. Territories $12.95) and 2 to 6 items for $12.95 (AK, HI & U.S. all Territories $17.95). These charges are in addition to our standard shipping and processing charges.
Express
In-stock item(s) will be delivered within 1-2 business days after we receive your order, depending upon where you live. This service costs $16.95 per item and is in addition to our standard shipping and processing charges.
Auditions Express:
Order before 11:00am (CT) - NEXT DAY
Order after 11:00am (CT) - 2 Days
(No weekend or holiday deliveries)
Please allow 1-2 additional business days for delivery to AK, HI, and all U.S. Terr. and APO/FPO addresses.
- Do you ship internationally?
- Unfortunately no, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
- Can I ship to someone at an address different from mine?
- Yes. During the order process, enter the name and address of the person you would like the package shipped to into the shipping information.
- Can I check on a backordered item? How will I know when my backordered item is shipped?
- Once your order has shipped, you will be sent an e-mail confirmation. If an item is on temporary backorder, we will send you a post card in the mail with its expected ship date. If we have your e-mail address on file, we will also send you an e-mail notification. You can check on a backordered item either by going on-line to the "Order Status" link on the top of any page on Auditionsshoes.com or by e-mailing us at service@auditionsshoes.com or calling toll-free to one of our customer service representatives at 1-800-462-7739. Customer service representatives are available between 6:00 am and midnight (Central time), 7 days a week.
- If I have more than one item in my order and one item is on backorder, do I get charged twice for shipping?
- No. Shipping fees are charged for the entire order only once when your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.
- Do I have to pay sales tax?
- If you are a Wisconsin or Virginia resident, Auditions is required to collect sales tax on your order.
- What is your return policy?
- Customer satisfaction is our #1 priority at Auditions. If you are not completely satisfied with your purchase, please send your item(s) back to us within 120 days and we’ll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and processing charges are non-refundable.)
- How do I return/exchange an item to Auditions?
- Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD's and any item sent "Return to Sender" is not usually received.
If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.
To simplify the return process, try Auditions's new "SmartLabel®" return service. It's simple to use and can save you a trip to the post office, or UPS center.
Return/Exchange using SmartLabel® (Most Convenient)
To make returns even easier, our SmartLabel® shipping and processing option doesn't require payment up front. Simply leave your package for your postal carrier to pick up and we will deduct the SmartLabel® cost from your credit. Instructions included in package.
Return/Exchange On Your Own- Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
- Address package to:
Auditions
Returns and Exchange Dept.
1251 1st Avenue, Suite 115
Chippewa Falls, WI 54774
Wrap your return securely in its original box and ship it using the "SmartLabel" or insured Parcel Post or UPS to:
Auditions
Returns and Exchange Dept.
1251 1st Avenue, Suite 115
Chippewa Falls, WI 54774
If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-462-7739. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at service@auditionsshoes.com. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed. - Do I have to pay shipping on an exchange item?
- The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "SmartLabel" as a return option. SmartLabel can simplify the return process and save you a trip to the post office ($6.95 will be deducted from your refund to cover shipping fees).
- How long does it take to get my refund?
- Depending on the method used for return shipment, it can take up to 3 weeks for your package to be received. If you requested a refund, it should be reflected on your credit card statement within one billing cycle from the time we process our your return. If you paid by check or money order, a refund check will be mailed to you. Please allow 7-10 business days from the time your return was processed for delivery. If you requested an exchange, please allow 7-21 days for the return to process and then another 7-10 days for you to receive the requested exchange item(s). Faster shipping methods are available for an extra fee.
Sizing Information
- Heel Heights are measured as shown here.
- How do I use the Find Your Size search box?
- It couldn't be easier! Simply select your size and width from the pull-down menus and click "Search."
Privacy & Security
- How do I know it is safe and secure to use my credit card on Auditionsshoes.com?
- Auditions is deeply committed to your online order security. Shopping at Auditions is always safe and secure. We take every step to ensure the security of your personal information such as your name, address and credit card number. Auditions uses the industry standard, state-of-the-art VeriSign for completely dependable online security. VeriSign is the most trusted and recognized name in security on the web. Auditions also used Secure Socket Layer (SSL) advanced encryption technology to protect your personal information and privacy. All credit card transactions are secure. With Auditions, you can enjoy worry-free shopping. Always safe, always secure.
- Our servers use Secure Socket Layer (SSL) advanced encryption so all credit card transactions are secure. As an added measure, in the unlikely event of a credit card fraud, there is still no risk to you. The Fair Credit Act states that your credit card company can hold you liable for a maximum of $50.00 in fraudulent charges Auditions will reimburse for any charges up to the $50.00 maximum you credit card company can charge you if those charges result from an order you placed on our secure server. Auditions has had no confirmed cases of fraud reported by credit card customer purchases made on our Internet site. You can enjoy shopping worry free at Auditions.
- What is Auditions's privacy policy?
-
Security
Auditions features Secure Site Class 3 Authentication by VeriSign® Auditions uses VeriSign, which offers state-of-the-art, completely dependable security infrastructure and is the most trusted, recognized, security brand on the web. Secure Site by VeriSign provides the ultimate in credibility for online transactions. You can be confident each purchase is backed by the most reliable, secure operations infrastructure, comprehensive security, trust and authentication practices. VeriSign authentication procedures have withstood the most rigorous scrutiny from independent third-party auditors. In fact, VeriSign is the only Certificate Authority in the world to have passed an extensive independent Type #SAS 70 audit by KPMG, the global accounting and consulting firm. (The Statement of Auditing Standard 70, Type #SAS 70, was established by the American Institute of Certified Public Accountants to certify trusted practices.) For more information visit VeriSign http://www.VeriSign.com.
Auditions has taken several steps to ensure Your Credit Card Transactions are Secure GUARANTEED. Our servers use Secure Socket Layer (SSL) advanced encryption. Auditions uses state-of-the-art technology to protect your personal information and privacy. All credit card transactions are secure. As an added measure, in the unlikely event of a credit card fraud, there is still no risk to you. The Fair Credit Act states that your credit card company can hold you liable for a maximum of $50.00 in fraudulent charges. Auditions will reimburse for any charges up to the $50.00 maximum your credit card company can charge you if those charges result from an order you placed on our secure server. Auditions has had no confirmed cases of fraud reported by credit card customer purchases made on our Internet site. You can enjoy shopping worry free at http://www.auditionsshoes.com
Privacy
Auditions will not share your email address, but we may occasionally provide our customer list to companies whose products might interest you. If you do not wish to receive these mailings, please send your request along with your mailing address to us by phone at 1-800-462-7739 or write to:
Auditions
1251 1st Avenue, Suite 115
Chippewa Falls, WI 54774
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here
Auditions has arranged with PowerReviews, Inc. (d/b/a Buzzillions) ("PR") (http://www.buzzillions.com) to facilitate customer reviews of products sold by Auditions. When you submit a review to PR, you will be subject to PR's terms of use and privacy policies. The reviews you submit may be posted on both PR's site (http://www.buzzillions.com/cz_4294966871_shoes_reviews) and our site.
Legal Information
-
Product Information - The products displayed at this Site are available while supplies last. The prices displayed at this Site are quoted in U.S. dollars.
Cookies - Cookies are small pieces of information that are stored by the browser on your hard drive. Our site stores some information on your computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information. The cookies our site uses allow us to recognize you when you return to our site and to provide you with customized experience that we feel will be of value to you. For example, these files allow us to tailor your online shopping experience to reflect your expressed interests and preferences. We also use cookies to allow special features on our site to function correctly. If you do not choose to use cookies, you can still place an order by calling the 800 # that is listed on each page of our site.
Links To Other Web Sites And Services - This Site may contain links to outside services or resources that Auditions does not control. Any concern about these services and resources should be directed to that outside Site. First, try to work this out with the Linked Site. If you are not able to resolve it, please let us know.
Terms Of Use - We welcome you to the Auditions Site. The rules that apply to your use of our Site are set forth in the following paragraphs. By using our Site you are agreeing to those rules. We reserve the right to change the rules from time to time. Your ongoing use of the Site means that you agree to the rules as changed.
Property Rights - The entire Site as a whole is protected by copyright and trade dress laws. All rights, ownership and interest in are owned by Auditions and its parent companies. All identified trademarks appearing at the site are trademarks of Auditions and its parent companies and all affiliated trademarks of other companies used with permission. Excepting trademarks and brand names of third parties for merchandise depicted on the Site, or as otherwise noted, all images, materials, designs, photographs, illustrations, icons, videos and other materials that are part of this Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Auditions and its parent companies. Our Site as a whole, and its contents, are intended solely for personal, non-commercial use by Site users. It is permissible to download or copy contents and other materials subject to downloaded capability displayed on the Site for personal use only. No right, title or interest in any downloaded images or materials or software is transferred to you as a result of any personal copying or downloading. As a Site user, you may not reproduce (except for personal use as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or otherwise utilize in any way, in whole or in part, any of the Contents, the Site, or any related software.
- What are cookies?
- Cookies are small pieces of information that are stored by the browser on your hard drive. Our site stores some information on your computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name or sensitive information. The cookies our site used allow us to recognize you when you return to our site and to provide you with customized experience that we feel will be of value to you. For example, these files allow us to tailor your online shopping experience to reflect your expresses interests and preferences. We also use cookies to allow special features on our site to function correctly. If you do not choose to use cookies, you still place an order by calling 1-800-462-7739.
